Rude staff & poor COVID-19 protocol adherence at Valyland

I am writing to complain about my shopping experience at Central Mica Hardware, Valyland.

I visited your Valyland store on Saturday afternoon, 6 February.

First, when I entered the store, I had to look for the sanitiser bottle. It was on top of some merchandise by the entrance, lying on its side. Having it mounted on a stand, like in most other stores, is how it should be.

Second, you really should provide your staff with proper face masks. The cashier who served me was wearing a Mica-branded cloth which looks something between a rag and a scarf. By no stretch of the imagination is this a mask. If you want to promote something with your Mica branding, come up with something better.

Third, the cashier, Danelia, was unable to keep this mask on her face. It kept falling off and she had to adjust it. I am a customer and I have to stand in front of her while her mask is not on. You rightfully expect your customers to wear masks properly but your staff are not abiding by this rule.

Fourth, I asked the cashier calmly and politely to please put her mask on. She snapped back at me that I don’t need to bite her head off. This is really unacceptable behaviour. You need to train your staff not to attack customers for asking that the law is followed. I would have called the manager but at that point, I just wanted to escape your store as soon as possible.

Mica Valyland really needs to tighten up their COVID-19 efforts.