pN
pooven N

1 reviews | Active since Jan 2019

15 Jan 2019, 08:35

Poor sales and service

phoned to query if they had stock of an inverter welder they had on special. Was promised by their salesman Ashley that when they receive stock, I could have it at the same price. Called him yesterday but was told they don't have stock and would not be receiving any. This promotion was run in November for black Friday. asked for his manager to call me , he does not even know of the managers surname. Bad service

0
Replies (3)
Mica Hardware
Mica Hardware's reply15 Jan 2019, 11:07
Official
Good Day

Thank you for bringing the above to our attention.  We will investigate immediately and will contact you shortly for additional information.

Kind regards
Mica Support Centre
pN
pooven N's update18 Jan 2019, 09:43
Reviewer Update
Would like to compliment Andre, Mica Durban North on his excellent service for honouring his promise on purchasing my invertor welder. He gladly accepted that his staff was wrong in not keeping to their word and returning my call. Once again, Thanks
Mica Hardware
Mica Hardware's reply18 Jan 2019, 10:02
Official
Good Day

That is wonderful news and we are delighted that the matter has been resolved.

Kind regards
Mica Support Centre