Poor customer service

Good day. It took me a while to write this. At first i thought to keep it to myself but after another incident and as the subject came up among friends and family, i decided to post this.

Let me start. A couple of years I've been shopping at Riverside Mega Mica, Vanderbijlpark. Must say i really like this store! Everything you need is there. Actually it is a very popular store and the usual service is very good at "some" points.

Why i say some points? I feel obligated to warn public members, not to try and ask for help at the paint department or rather dont ask this one guy to help you. The rest of the paint department team are very helpful and always willing to give advice.

But there's this one worker who is always just standing around behind the counter not willing to help anyone. If you visit Riverside Mica often, you will no that the paint department can get very busy at times.

This happend to me a couple of times aswell as some friends....this bloke, i think they call him Mario (short chubby guy, always where a jacket or jersey with the sleeves up, even in summer time)...he never do anything or trying to help his co workers. Everytime if you as public member want to ask for help he suddenly makes if he is very busy on the telephone or the computer, while his co workers are running around and the customers are piling up. If and i say "if" you can manage to get his attention...and ask him where some products are in the store..he just go and ask a co worker. He hardly knows whats going on there..and please dont ask him for advise on paints..then he also call a co worker🤦🏻♂️.

I really dont think this guy is suitable for the position as he only get costumers upset and let his co workers work harder. (Must say..that there's a tall guy and guy with a beard...they are excellent, always friendly helpful and willing to give advise.

I dont want to degrade the store as this is a grate Mica. But it can be frustrating if you are in a hurry and you get poor service from workers like that. I believe that they will get this sorted out. Regards