Poor and abusive service received from Mica Hardware

When I was busy making my quotations I end up entered Mica hardware in polokwane, all my quotations was beaten by Mica hardware and the cashier advised that I need to pay full amount the same day otherwise When I come next time am not gonna get the kind of discount, I paid full amount, because I was buying kitchen boards I was not having sizes in order for hardware to cut then I was given a copy of proof of parchase (receipt)stamped with their stamp, then when I meet my carpenter for size he then realised that other things were not included in my invoice and some items that are included he is not gonna need them, I discussed with my carpenter and decided to ask refund next day after paying, then here the problem start 1. They denied with refund, they said I should sell those boards to someone, after getting buyer I will come back and collect otherwise I must collect them for myself, I answered "why?" because I dicided otherwise and am not gonna need them anymore, they rep**** is the way they work in their store 2. I asked if they can give me Cements or something of the same amount of my invoice, they rep**** I must take what I have purchased. 3. My journey of selling have never been successful because it was not easy. 4. I decided to visit Mica hardware for final decision because what they have suggested is not working when I arrive there, they said they can't find original slip, they asked to do copy with my slip so that they must have enough time to find original slip then they will call me, i waited 1 week without any call or updates from them, again I went back for feedback they said they can't find original slip then they are unable to help me.

I regret the day I enter Mica Hardware, now am busy going up and down seeking for help in order to release my money from Mica hardware or to accept my purchased even if am not gonna use the Items anymore, but it will be better than losing everything. Because of their poor filling, poor communication with clients and their dishonest I have to go trough this. after all is my money and what they are doing to me is against their policy. the sooner am getting help am not gonna see myself at Mica Hardware.