SM
Stevie M

1 reviews | Active since Jan 2019

13 May 2023, 14:15

On your Bica away from Mica

A few days ago , my daughter and ex wife went to purchase a generator at the store in Ladysmith. Upon return home , they were not too sure how to operate it .They only had a recorded video of the assistant showing them a few basic operating instructions. Having never owned or used one before ,I asked where the box and instuction manual was.. It was not given to them !!! The following day , I went there and told the manager about it ,and I was not leaving there without it and any other things that was supposed to be provided. I told them it seems like a short cut as 2 females came to purchase it.. Would have been different if I was there from the beginning!. I made them take it out the car , and start it , and physically show me how to operate it , after 2 assistants had tilted the item and oil came out on the opposite side.. from the drain plug apparently.. They are still unaware that the oil filler point has a dipstick attached , and just said as long as you can see the oil , there's enough !!!! I have never heard such **** !! Anyway , it is the last time I go into any Mica shop.. prices are shocking too.. Saved R400 on a brush cutter a few years ago , by getting it at Game stores ... Shop around before using Mica

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Replies (2)
Mica Hardware
Mica Hardware's reply16 May 2023, 14:38
Official
Good Day

Thank you for taking the time to bring the above to our attention.  We will address the matter directly with the owner of the store.

Please be assured that this is not the service that Mica strives to achieve.

Kind regards
Mica Support Centre
Mica Hardware
Mica Hardware's reply17 May 2023, 05:56
Official
Good Day

Please can you let us know which store in Ladysmith you are referring to.  The one in Alexandra Street or Harrison Road.

Thank you