sM
siyabonga M

1 reviews | Active since May 2021

27 May 2022, 21:19

No more Mica Hardware for me

I was so disappointed with the service I got at Airfield Mica Hardware in Springs. I bought a 3KG gas cylinder and I requested it to be filled which I paid for that. It never lasted even few hours. I went to the store to lay a complain and the store manager never even bothered to listen to my problem. What pains me the most is that I passed so many places which sells gas cylinders and trusted Airfield Mica Hardware with my money and not only that to get there from place is about 50kms which means I lost double. I refilled it somewhere and it lasted for a week. Apparently where I refilled they told me the reason why it never lasted. This guy said a new cylinder is normally having air inside so that air needs to be released before it can be filled up.

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Replies (1)
Mica Hardware
Mica Hardware's reply30 May 2022, 11:30
Official
Good Day

Thank you for bring the above experience to our attention.  We will address the matter with the store owner, who will revert back to you.

Please be assured that this is not the customer service that Mica strives to achieve.

Kind regards
Mica Support Centre