Mistake rectified in 5 minutes

In a perfect world, nobody would make mistakes. We know mistakes happen, and the sign of good service is how to rectify things that did go wrong. <br> <br> This morning, 24 hours after buying an item on special, I realised I had been charged full price. So I went back to the store, and the first person I saw was Gabby. I explained what had happened, and we went to the shelf to confirm what the price should have been.<br> <br> Five minutes later I was out the door with the sale reversed on my credit card and re-charged at the correct amount. No question about it, no \but you should have checked before you signed"";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838604;424;14;5;0;0;0;0;5;NULL;NULL;NULL;15/04/12 13:27;15/04/12 11:35;Excellent client care;9,41E+12;Mareet Hildebrand;***;Due to a freak accident I got 8 stitches on my hand. The hospital who took out the stitches failed to give me the correct advice on how to take care of the wound. We went to seek help at our local Dis-chem pharmacy. The service was not only excellent, but we recieved great and very valuable advise! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;330659;881742;15;2;0;0;0;0;2;NULL;NULL;NULL;15/04/12 13:31;15/04/12 11:44;Disgusting Food and Response by owner to complaint;5,61E+12;Owner/Manager;***;I had a breakfast at Bakoven this week, and ordered the two egg, sausage, bacon, mushroom, tomato with coffee and two slices of toast, Cost R65.<br> Well when the plate arrived I sent it back because the sausage looked scary, the skin was peeling back and it looked dry and crumbly. The lady went off and came back with one that looked marginally better.<br> I at the meal but the eggs were all dry and wrinkly on top, one yolk was rock hard and the other was still runny n the middle. The bacon, two slices, was absolutely rock hard, not crisp but fried solid. The mushrooms were obviously cooked a loooong looooong time before dishing up as they were dry with no flavour at all. <br> The highlight was the toast which was nicely toasted and the coffee had some flavour but I have an idea from the bitter aftertaste it had 'perked' for quite a while.<br> After paying I went to a lady who was pointed out as the owner and told her that I thought the meal was disgusting, and she said a offhand sorry and went on chatting with her guest.<br> Not what I call a memorable visit, and I would not recommend this establishment to my worst enemy. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838609;843659;6;5;0;0;0;0;5;NULL;NULL;NULL;15/04/12 13:40;15/04/12 12:01;Die Waarheid is:;***;Chris en Deon;;Ek self het ingekoop in die Program Formula5 en kan eerlikwaar se dat ek nie een dag spyt was nie. Ek lees party mense maak sommer baie geld en hier en daar sukkel iemant. Ek self is prefosionel van beroep en het daarom beperkte tyd maar moet darm se dat vir die min tyd daagliks kry ek my ekstra geldtjie. My doelwit was nie om skielik skadryk te wou word nie maar om aantevil. ek is tevrede met my konstante nagenoeg R18000 per maand in my rekening. Deon by Mentopart het my 2 opleiding sessies gegee van sowat een uur elk en hul baie behulpsame Christo het my met tegniese hulp bygestaan. ek is Jan Barnard en ek kan net se vir die min geld wat n ou insit is die inkomste ongelooflik. ek het tot dusver al van my vriende ook hierby betrek en terwyl ons gister rugby kyk se hul almal vir my dankie dat ek die voorloper vas, dis die dat ek besluit het om hier ietsie te kom skryf. Baie dankie aan julle.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838611;881743;14;5;0;0;0;0;5;NULL;NULL;NULL;15/02/04 15:47;15/04/12 12:04;Excellent service & returns policy;4,81E+12;Matthew;***;We purchased a vacuum cleaner which displayed a small fault 6 months later. Thospark replaced this with a new vacuum cleaner and when the same problem occurred shortly afterwards, they gave us a FULL credit to purchase a different make of vacuum cleaner.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;254577;952;15;2;0;0;0;0;2;NULL;NULL;NULL;15/03/29 15:02;15/04/12 12:56;Prawns?;4,71E+12;Head Office;***;I recently took a friend for a meal at Ocean Basket in Blouberg. When our platter arrived, we both commented on the minute prawns. We spoke to the waiter and management, and were told that the prawns being delivered were much smaller than before. Apparently there had been a number of complaints.<br> If you decrease the size of the prawns on these platters, then you should at least compensate by increasing the number of prawns on the plate. As you obviously buy per kilogram, you get a larger number of prawns per kilogram. You score by being able to get more servings out of your kilogram of prawns. But the customer is being short-changed.<br> I sent an email to Ocean Basket, and was told that they'd get back to me, but they haven't. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838623;807830;18;2;0;0;0;0;2;NULL;NULL;NULL;15/04/12 14:04;15/04/12 13:31;disappointing experience ;;;;We went out for a piece of cake on a Sunday afternoon at Belles Patisserie in Hazelwood Pretoria. What a disappointing experience. Upon choosing a piece of cake from the display fridge we were told they were all priced in the vicinity of R35. The cake was dry and tasteless, but we decided not to make a scene. When receiving the bill we were charged R60 for the piece of cake. We took the matter up with the manager who was unable to handle the situation. She took my credit card and simply continued with the transaction without saying a word. I will most certainly not return and do not recommend anyone to go there.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838624;55;14;2;0;1;0;0;2;NULL;NULL;NULL;15/04/12 15:35;15/04/12 13:58;False pricing and false marketing;8,41E+12;;***;As Edgars advertised their so-called \Pumped up points\"" this weekend"