MICA store LADYBRAND- FAULTY RYOBI ES-200 ELECTRIC STAPLER

hi everyone, I bought a RYOBI ES-200 ELECTRIC STAPLER that turned out not to be working at all. It didn`t even switch on. Having returned it to the Mica store in Ladybrand on the 18th March 2024, I sent emails to their email address to get an update on the job card, but had not a single reply. So I had to take another trip across the border from Maseru to Ladybrand, on the 9th April 2024, to enquire. I was promised to get a definite feedback via email or call the following day after they contacted the manufacturer, But until today received no response from them. I intended to use the stapler for business projects and disappointed by the terrible customer care I`m receiving from this Mica store. Any form of help to solve my problem and get back a functioning and proper stapler back will be appreciated.