PH
Peter H

1 reviews | Active since Apr 2016

30 Sept 2017, 15:26

Mica Ruimsig closes before they advertise

I arrived at Mica with only 5 minutes to spare before their advertised closing time. When i went to their entrance, they were closing the doors and told me to go to the exit gate where the manager just advised me that they had already cashed up without even having the courtesy to get off his chair to speak to me. What a waste of time rushing to a store that doesn't care what customer service is about!! Pete

0
Replies (3)
Mica Hardware
Mica Hardware's reply02 Oct 2017, 12:02
Official

Thank you for bring the above to our attention. We will address the matter with the owner of the store immediately, who will be in contact with you directly.

Please be assured that this is not the service that Mica strives to achieve.

Kind regards

Mica Support Centre

PH
Peter H's update02 Oct 2017, 18:30
Reviewer Update
As per the above, i did receive a very polite and apologetic call from Sheila at Mica head office and i have also just received a voice mail from the store manager - i am very pleased that Mica sees the value in client satisfaction and they have responded very well. Pete
Mica Hardware
Mica Hardware's reply03 Oct 2017, 06:29
Official

Morning, we are delighted that the matter has been taken care of professionally.