Mica Rant En Dal Appalling Service

I have been a loyal and happy customer of the Mica Rant end Dal until today. When I visited the store like I have visited multiple times before to refill my 9kg gas tank, I was advised by a young man that they no longer accept tanks for refill after 16h30 due to visibility issues in the shed. I advised the young man that this was not my 1st time visiting the store for a tank refill after 16h30 to which he blatantly suggested that he does know me, however I was not being truthful. I proceeded to ask for the Manager, Willem, who when I challenged this new rule, advised that the rule is in place due to the amount of time it takes to fill the tank, he advised me that my tank would take 20min to fill (which I contest, my tank has never taken more than 10min to fill) and that if he takes it at 16h45 and 17h00 hits and I only have 5kgs on the tank it would be my problem, I then advised him that I would be reporting him and his staff.

The confusing statements between the employee and the manager suggested that this is more of a timing issue than a visibility issue (mentioned by the employee) at which the Mica Rant en Dal employees want to knock off vs providing a service to their loyal customers. The willingness from them that me and my family can sleep in the cold (at the current temperatures) and not cook supper because Mica Rant en Dal employees did not want to miss their knock of time and made up a rule that would suit them and not the community they serve. Even acknowledging that it was a new rule, that I was miraculously supposed to have known, after rushing from work to the store.

Willem and his employees were quite rude and abrupt, the Mica group has lost a loyal customer.

Kindly escalate within your group and advise what corrective measures are in place to protect customers like myself from being this vindicated for wanting her gas tank to be filled.

Looking forward to hearing from you and management.

From a loyal but now deeply disappointed customer.