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Siphiwe
1 reviews | Active since Jan 2025
03 Jul 2025, 15:11
Mica Lichenburg Branch
i lost a slip for my door that i purchased at Mica, the branch manage refuse to help me, says i need to find that slip. Mind you i have purchased few item from them. its Lichtenburg branch. please don't buy there, they don't know what customer service is. The guy will fustrate you
Helpful (0)
Replies (3)0
Replies (3)
Mica Hardware's replyOfficial
04 Jul 2025, 08:16Good Day
Thank you for reaching out to us.
We understand your concern regarding the item in question. However, as per our store policy and in accordance with the Consumer Protection Act, a valid proof of purchase (such as a till slip, invoice, or bank statement reflecting the transaction) is required for the store to process any refunds, exchanges, or replacements.
Unfortunately, without this documentation, the store is unable to verify the purchase or confirm the details of the transaction. As such, they are not in a position to offer a refund or replacement.
We regret any frustration and inconvenience this may have caused and encourage you to check and see if you are able to find the proof of purchase.
Thank you for your understanding.
Thank you for reaching out to us.
We understand your concern regarding the item in question. However, as per our store policy and in accordance with the Consumer Protection Act, a valid proof of purchase (such as a till slip, invoice, or bank statement reflecting the transaction) is required for the store to process any refunds, exchanges, or replacements.
Unfortunately, without this documentation, the store is unable to verify the purchase or confirm the details of the transaction. As such, they are not in a position to offer a refund or replacement.
We regret any frustration and inconvenience this may have caused and encourage you to check and see if you are able to find the proof of purchase.
Thank you for your understanding.
Mica Hardware's reply04 Jul 2025, 08:16
Official
Good Day
Thank you for reaching out to us.
We understand your concern regarding the item in question. However, as per our store policy and in accordance with the Consumer Protection Act, a valid proof of purchase (such as a till slip, invoice, or bank statement reflecting the transaction) is required for the store to process any refunds, exchanges, or replacements.
Unfortunately, without this documentation, the store is unable to verify the purchase or confirm the details of the transaction. As such, they are not in a position to offer a refund or replacement.
We regret any frustration and inconvenience this may have caused and encourage you to check and see if you are able to find the proof of purchase.
Thank you for your understanding.
Thank you for reaching out to us.
We understand your concern regarding the item in question. However, as per our store policy and in accordance with the Consumer Protection Act, a valid proof of purchase (such as a till slip, invoice, or bank statement reflecting the transaction) is required for the store to process any refunds, exchanges, or replacements.
Unfortunately, without this documentation, the store is unable to verify the purchase or confirm the details of the transaction. As such, they are not in a position to offer a refund or replacement.
We regret any frustration and inconvenience this may have caused and encourage you to check and see if you are able to find the proof of purchase.
Thank you for your understanding.
S
Siphiwe's updateReviewer Update
04 Jul 2025, 10:32Hi
i did bring a bank statement reflecting the transaction, you still told me you can't help me.
you told me to leave your shop Mica Lichtenburg. i paid 2000 for the door and you refuse to help me with all the proof
i did bring a bank statement reflecting the transaction, you still told me you can't help me.
you told me to leave your shop Mica Lichtenburg. i paid 2000 for the door and you refuse to help me with all the proof
S
Siphiwe's update04 Jul 2025, 10:32
Reviewer Update
Hi
i did bring a bank statement reflecting the transaction, you still told me you can't help me.
you told me to leave your shop Mica Lichtenburg. i paid 2000 for the door and you refuse to help me with all the proof
i did bring a bank statement reflecting the transaction, you still told me you can't help me.
you told me to leave your shop Mica Lichtenburg. i paid 2000 for the door and you refuse to help me with all the proof
Mica Hardware's replyOfficial
04 Jul 2025, 10:43We will contact you to discuss the above matter.
Mica Hardware's reply04 Jul 2025, 10:43
Official
We will contact you to discuss the above matter.