MM
Muhammed M
1 reviews | Active since Mar 2014
22 Jun 2020, 14:49
MICA lenasia worst customer service experience and terrible broken stock
I would like to lay a complaint against mica lenasia, I purchased a door lock for 250 which did not work, due to me not having my slip they refused to check for the purchase within 7days of me purchasing the product and me bringing my bank statement to show them I purchased the item
The manager was very rude about the situation and mentioned to me specially his service is not checking for slips, if you are going to sell broken stock at least have the courtesy to make sure you service customers correctly
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Replies (2)
Mica Hardware's replyOfficial
22 Jun 2020, 15:47Good Day
Thank you for taking the time to bring the above to our attention. Your details have been sent on to the owner of the store.
Please be assured that this is not the service that Mica strives to achieve.
Kind regards
Mica Support Centre
Thank you for taking the time to bring the above to our attention. Your details have been sent on to the owner of the store.
Please be assured that this is not the service that Mica strives to achieve.
Kind regards
Mica Support Centre
Mica Hardware's reply22 Jun 2020, 15:47
Official
Good Day
Thank you for taking the time to bring the above to our attention. Your details have been sent on to the owner of the store.
Please be assured that this is not the service that Mica strives to achieve.
Kind regards
Mica Support Centre
Thank you for taking the time to bring the above to our attention. Your details have been sent on to the owner of the store.
Please be assured that this is not the service that Mica strives to achieve.
Kind regards
Mica Support Centre
MM
Muhammed M's updateReviewer Update
22 Jun 2020, 23:50Thank you for the prompt response and help from mica head office with the issue, I wish the customer service from head office could filter into the lenasia store
Thank you specifically to Sheila Pillay from Mica Head office on her help and fast thinking action, the store replaced the lock, still not great attitude from the store management but Sheila was outstanding,big ups to the mica brand
Thank you specifically to Sheila Pillay from Mica Head office on her help and fast thinking action, the store replaced the lock, still not great attitude from the store management but Sheila was outstanding,big ups to the mica brand
MM
Muhammed M's update22 Jun 2020, 23:50
Reviewer Update
Thank you for the prompt response and help from mica head office with the issue, I wish the customer service from head office could filter into the lenasia store
Thank you specifically to Sheila Pillay from Mica Head office on her help and fast thinking action, the store replaced the lock, still not great attitude from the store management but Sheila was outstanding,big ups to the mica brand
Thank you specifically to Sheila Pillay from Mica Head office on her help and fast thinking action, the store replaced the lock, still not great attitude from the store management but Sheila was outstanding,big ups to the mica brand