Mica Hardware - Woodlands Branch

Very bad experience. Wed 18 June, I bought a coup[le of B22/E27 holder adapters and infrared globe. On first use, the holder "melted", came apart and the globe with bottom half of holder crashed to the floor. Thurs 19 June, I went back to the store, with the damaged parts to request a refund. I was told that the holder was not meant for this type of globe. When I explained that I did not know this, as I told the sales person exactly what I was buying it for, the whole scenario changed. Firstly, the "manager" instructed the cashier to refund. The refund was only done for the holders and not the globe. I contested this, then the whole scenario changed. The sales assistant, Chris, was called to explain. He acknowledged that he had assisted me, but when the question was posed to him "did you sell this to the customer", his explanation changed by saying he did not know what I was going to use it for. This is where I became rather upset and accused him of lying. I told him exactly what I was going to use it for. I explained that I specifically bought the adapters for the infrared globes, as all my fittings in my house was B22. I even went into detail explaining to him that I had 1 globe which I would use in my bathroom and the second globe was to put in my wife's dressing room. I even checked with him whether these globes were available in E27 and he confirmed they were only in B22, hence my reason for buying the adaptors. I noted this "manager" lady took an affronted stance when approached with this problem. Not very conducive to "customer relations". The assistant, Chris, changed his version of the story on being asked the question of selling the items to me. I got the impression that he felt threatened in some way, so had to cover for himself. This is no way to handle any customer. I stormed out of the store with only my cash slip in my hand. I may not have been a regular customer in your store, but you will never see me shopping there ever again and I will spread the word of my experience.