1 reviews | Active since Apr 2022
Mica Hardware Waterfall Mediocre Customer Service!
I recently had a highly disappointing experience with a purchase I made at a Mica Waterfall store, and I feel compelled to share my frustration. In December 2022, I eagerly bought a brush cutter from the store and excitedly used it for the first time in February. However, my enthusiasm quickly turned into disappointment as I discovered that the machine was leaking. Hoping for a swift resolution, I promptly returned the faulty brush cutter to the store in May. Unfortunately, what followed was an agonizing period of silence and lack of communication. Despite numerous attempts to reach out, I received no updates or feedback regarding the progress of my complaint. It was only when I took matters into my own hands and visited the store on July 8th that I managed to gather some information. At the service desk, I spoke with a lady who assured me that she would contact the supplier on Monday and get back to me with an update. To my dismay, she also mentioned that they had received a quote for repairing the fault. This revelation was baffling because I had made it clear that the machine was still under warranty, having been purchased in December and used only once. Fast forward to today, and I received a call from a representative named Lungi at LG Tools. To my utter disbelief, Lungi informed me that the brush cutter had been sitting in their storage all this time and they hadn't even bothered to fix the fault. Their proposed solution? Simply sending the defective machine back to the store. I am beyond frustrated and bewildered by this entire ordeal. The complete lack of communication, coupled with the disregard for my warranty and the defective product I received, is simply unacceptable. As a customer, I expected better service and support from Mica. I sincerely hope that someone can provide me with a clear explanation of what has transpired and offer a satisfactory resolution. This experience has left a bitter taste in my mouth and has seriously undermined my trust in the store's ability to provide quality products and competent customer service.
Thank you for bringing the above to our attention. We will contact the owner of the store to determine what transpired.
Please be assured that this is not the customer service that Mica strives to achieve.
Kind regards
Mica Support Centre
Thank you for bringing the above to our attention. We will contact the owner of the store to determine what transpired.
Please be assured that this is not the customer service that Mica strives to achieve.
Kind regards
Mica Support Centre
In an impressive display of proactive customer service, the store owner himself reached out to me to personally apologize for the ordeal I had endured. He expressed genuine regret for the inconveniences caused and assured me that steps were being taken to rectify the situation promptly.
To my delight, they promptly provided me with a brand new brush cutter as a replacement for the faulty one. The store owner went above and beyond to ensure that I was satisfied with the outcome, emphasising their commitment to delivering quality products and top-notch customer service.
I must commend the store for their efforts in turning around my negative experience. The level of professionalism and genuine care displayed by the staff and the store owner was truly commendable. It is rare to come across a business that takes accountability for their mistakes and goes the extra mile to make things right.
This incident has restored my confidence in this store and their dedication to customer satisfaction. I appreciate the timely resolution, the pleasant service, and the sincere apology from the store owner. It is refreshing to see a business that values their customers and is willing to rectify any shortcomings.
I am happy to update my previous review with this positive experience and would now highly recommend this store based on the exceptional service I received. Thank you to the entire team for turning a disappointing situation into a shining example of great customer service.
In an impressive display of proactive customer service, the store owner himself reached out to me to personally apologize for the ordeal I had endured. He expressed genuine regret for the inconveniences caused and assured me that steps were being taken to rectify the situation promptly.
To my delight, they promptly provided me with a brand new brush cutter as a replacement for the faulty one. The store owner went above and beyond to ensure that I was satisfied with the outcome, emphasising their commitment to delivering quality products and top-notch customer service.
I must commend the store for their efforts in turning around my negative experience. The level of professionalism and genuine care displayed by the staff and the store owner was truly commendable. It is rare to come across a business that takes accountability for their mistakes and goes the extra mile to make things right.
This incident has restored my confidence in this store and their dedication to customer satisfaction. I appreciate the timely resolution, the pleasant service, and the sincere apology from the store owner. It is refreshing to see a business that values their customers and is willing to rectify any shortcomings.
I am happy to update my previous review with this positive experience and would now highly recommend this store based on the exceptional service I received. Thank you to the entire team for turning a disappointing situation into a shining example of great customer service.
That is wonderful news. We are delighted to hear that the matter was resolved and restored your confidence in Mica.
Kind regards
Mica Support Centre
That is wonderful news. We are delighted to hear that the matter was resolved and restored your confidence in Mica.
Kind regards
Mica Support Centre