NG
Noloyiso G

1 reviews | Active since Dec 2017

15 Oct 2024, 19:29

Mica Hardware Primrose- Disgusting Customer service!!!

I have never ever received such disgusting service ever in my life. Manager of Mica Hardware Primrose was so rude and refused to help me to refill my gas. I was told they are closed but I was inside the shop, arrived at 16:43 and I called before going there to double check what time were they closing and I was told @17:00. If the shop closes at 17:00 and I got there 17 minutes before closing, is it ok for him to tell a customer they are closed while the shop is still wild open? Why was I not told not to come because I called to confirm the time and I even told the lady who answered the phone I was coming to refill the gas. What made the situation worse the so called Manager walked away while I was still talking to him. The level of disrespect is beyond.

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Replies (1)
Mica Hardware
Mica Hardware's reply23 Oct 2024, 06:36
Official
Good Morning

Thank you for taking the time to bring this unfortunate event to our attention.  We will address the matter with the owner of the store immediately.

Please be assured that this is not the type of customer service that Mica strives to achieve.

Kind regards
Mica Support Centre