IM
Itumeleng M

1 reviews | Active since Aug 2018

10 Dec 2018, 13:19

Mica Hardware Lenasia - UNHAPPY CUSTOMER

I am unhappy with Mica Hardware (Lenasia) service. I am highly disappointed!!!

I went to the store on 7 December 2018 and I bought paving bricks including other materials. which costs R6000.00 and i paid cash. Then i was informed that they have stock and they will deliver everything on 8 December 2018. Then i asked them to please deliver on 10 December 2018.

Monday morning (10 December 2018), i received a call MICA Hardware Lenasia, telling me that they are on their way.

An hour later, i was informed that there's not stock, i gave them a piece of my mind! and told them this is not possible, because you told me you're on your way. i WANT my material before close of business today (10 December 2018).

Later on, they phoned to inform me that they are coming with everything, the driver is on the way. after 30min i received a call saying the driver was carrying the incorrect materials and therefore they will deliver the next day (11 December 2018) #ANGRY

The person i was speaking to is by the name of "DADA" - yes Dada sold me dreams.

I told them that i want my money back! because this is unacceptable.

I had to call my lawyer and i wrote an e-mail to speak out.

MICA HARDWARE LENASIA! we're coming for you!!!

I don't recommend Mica Hardware Lenasia to anyone!

From: Unhappy Customer.

0
Replies (4)
Mica Hardware
Mica Hardware's reply10 Dec 2018, 16:18
Official
Good Day

Thank you for bringing the above to our attention.  We have sent your information onto the owner of the store to address the matter urgently.

Kind regards
Mica Support Centre
IM
Itumeleng M's update10 Dec 2018, 19:15
Reviewer Update
Also let them know that the show on SABC 2 “Speak Out” will be on their door step!
IM
Itumeleng M's update11 Dec 2018, 14:46
Reviewer Update
Thank You for your help Sheila. The issue is now sorted. I just got off the phone with SABC 2 "Speak Out" to cancel. I am about to contact my lawyer now. Thank you.
Mica Hardware
Mica Hardware's reply12 Dec 2018, 11:33
Official
Good Day

We are delighted that our Customer Care Consultant. Sheila, was able to assist in getting this matter resolved professionally and efficiently.  

Please do not hesitate to contact us should you require any assistance.

Kind regards
Mica Support Centre