Mica driver damaged my car

A month ago a Mica hardware employee(Rael) bumped into my car while it was stationary at a parking lot. The manager(Greg)acknowledged the query and promised to engage with thier insurance company for me to claim under their 3rd party benefit. Days passed without hearing from him and I went back to follow up and spoke to Wayne who then gave me a number that i had to call to speak to a lady named Julie. I called Julie and she gave me a number of a lady by the name of Pauline from some insurance company, Pauline requested that i send an email to them and that they should attend to me. 3 weeks later im still waiting for feedback. I called Julies office and i was told shes not in, i called her again and she mentioned that she will look into the matter and come back to me. I have been waiting for her call till today. My frustration is that the driver is the one that damaged my car however i am the one who is being sent from pillar to post. Greg and Wayne have not bothered to follow up with me to check on the progress of the case even after taking down my number in all our interactions. This is my last cry to reach out to them after this I'm going to the media.