Me No longer happy about the store service

On the 28 April 2022 i wrote about Mica Hardware Nongoma that they can't assist me with my material that i bought from them because of the slip today again i went to them i spoke with the store owner he still insist that he can't do for me a favour i have to accept that i lost everything. They have cameras, and i swiped with my card so i need my money back if they don' t assist