Don't honour the consumer protection act! Refuses to refund Elderly

I feel compelled to share my recent experience with Mica Bramley regarding the purchase of an inverter. To put it simply, I would strongly advise against buying electronics from this store, as they have demonstrated a complete disregard for honoring the consumer protection act. My elderly in-laws bought an inverter from Mica Bramley at the beginning of this year, and unfortunately, the product became faulty within a mere five months.

In an attempt to resolve the issue, I personally contacted the owner of Mica Bramley, Wayne, on multiple occasions. However, despite my efforts to explain the situation and request a refund, Wayne has consistently refused to provide any assistance. This lack of empathy and refusal to comply with basic consumer rights is both frustrating and disheartening.

The fact that Mica Bramley refuses to honour the consumer protection act is not only an inconvenience but also demonstrates a complete disregard for their customers. It is particularly troubling when dealing with a vulnerable demographic such as elderly individuals who rely on their purchases to function properly and efficiently.

As a result of this experience, I am left feeling extremely disappointed and frustrated with Mica Bramley's handling of the situation. It is deeply concerning that they prioritise profit over customer satisfaction and fail to take responsibility for the faulty product they sold. I urge prospective customers to reconsider purchasing electronics from this store, as they have shown a lack of integrity and an unwillingness to stand by their customers.

Justin Nel