Dismissive

We bought some security gates 15 March 2015 and before installing it tested the lock of the first 1 after removing the packaging at home. We only did this 15 April, as it was the first opportunity we had to actually install a gate. The lock got stuck and would not budge. We took it out and noticed the back had split open and the mechanism was damaged. We took it back the next day, and explained what happened to the staff. They went to the manager, and he refused to see us, and told the staff to tell us that it was because somebody tried to break in and must have broken the lock. And that there is nothing they could do as it was not their fault. We offered to bring the whole gate back as proof that it was still new and never used, installed or damaged, but they said it would not help as the would not repair or replace the lock. I have never experienced such dismissive behaviour from Mica and have always been very pleased with the staff, this incident made me feel like a ********, humiliated and embarrassed. I'm very disappointed. We bought a new lock and fixed the gate, I plan on replacing the locks on the other 3 gates we bought as well just in case they have the same defect.