Disgusting service at Warden Mica Build!

I have been a regular customer of Warden Mica Build since it opened. On Monday the 13th of July I purchased a Fragram 100w soldering iron from Tsidi, the shop assistant at the store. I took it home and used in on the following Thursday and then tried to use it again on the Saturday to discover it no longer worked and remained stone cold when plugged in!

I took the item back to Warden Mica on Tuesday the 22nd. This caused great consternation at the store! Tsidi called the young man who seems to be the manager who then phoned Shane who I think is the owner, the young man then said they would have to discuss it with the supplier and that I should come back the next day, I pointed out that it is a 60km ROUND TRIP from my farm to warden!!! I then said I wanted to speak to Shane and called him on my phone and identified myself as a regular customer and got told the same story, however he said he would call me the next day, the 22rd and tell me what was happening, it is now the 23rd and I have heard NOTHING!!

I find this EXTREMELY unsatisfactory, I bought the device from Warden Mica and it is not fit for purpose as per section 55 of the Consumer Protection Act and in terms of section 66 of said act I have the right to either have the device, repaired, replaced or my money refunded, the choice in terms of the act is mine. I have done some research online on the Fragram 100w soldering iron and it seems to be a substandard device and thus I want my money back!

The measure of a good business is how they handle the situation when things go wrong! This is the first time I have had a problem at Mica Warden and they failed miserably!!! Their actions go against the Consumer Protection Act and are also just downright disgusting in terms of customer relations and maintaining the image of the Mica brand