ML
Mpholo L

1 reviews | Active since Nov 2009

21 Mar 2025, 09:46

Discriminate and Undermine people

I’ve never felt so discriminated against by security and the manager at this Mica hardware store in Norkem. Mind you, this is my local store that I support.

I had just come from the gym next door and was riding my bicycle. I wanted to buy a painting brush and a few globes.

I asked security if I could park my bicycle closer to the door, but he told me I should leave it ****her away. I was fine with that until he made an undermining remark, saying, "You shouldn't worry about your bicycle. I look after much more expensive bicycles than yours, which are ridden by white people and cost about R15,000." I was fine with that until the manager came along before entering the store and told me to leave my backpack on the floor next to the door.

I felt so discriminated against and treated like a ********. Luckily, there is another hardware store in Norkem Mall, and I was able to get help there.

You won’t see me in this store again.

0
Replies (2)
Mica Hardware
Mica Hardware's reply24 Mar 2025, 06:54
Official
Good Day

Thank you for taking the time to bring these very unfortunately events to our attention.  We will send the details onto the owner of the store immediately in order that it is addressed.

Please be assured that this is not the customer service that Mica strives to achieve, and every customer is important to us and we aim to make their shopping experience an enjoyable one.

Kind regards
Mica Support Centre
ML
Mpholo L's update24 Mar 2025, 08:44
Reviewer Update
Thank you for the response. I was told that the store is not under this mica store posted the comments on but power build. I will be posting this comment