AF
Adrian F

1 reviews | Active since Jun 2019

11 Jun 2019, 07:55

Brackenfell Mica - rude management ( Janko )

I went to Bracken Mica yesterday to just enquire as to who does their buying and upon finding the right fellow( A rude man named Janko) before I even had a chance to introduce myself he screamed at me in front of staff and customers. I understand people are busy in their workplace but the attitude was really un-called for and in future I will advise my clients and suppliers to avoid going there. its a real pity as we deal with the rest of Mica branches and they are all very pleasant but as long as that's the kind of upper management at Bracken Mica don't waste your time with people like that.

0
Replies (3)
Mica Hardware
Mica Hardware's reply11 Jun 2019, 15:47
Official
Good Day

Thank you for bring the above unfortunate event to our attention.  I will send all your details on to the owner of the store.

Please be assured that this is not the customer service that Mica strives to achieve.

Kind regards
Mica Support Centre
AF
Adrian F's update11 Jun 2019, 16:16
Reviewer Update
Good day,

Thank you for the effort you made as to follow up with my complaint. I have received a call from the manager mentioned and he apologized for the way he handled the situation. 

Kind regards, 
Adrian Francisco
Mica Hardware
Mica Hardware's reply12 Jun 2019, 07:07
Official
Good Day

We are pleased that the matter has been resolved. 

Please feel free to contact our Customer Care Consultant in the future and we will assist you gladly.

Kind regards
Mica Support Centre