BEWARE WHEN BUYING TOTAI PRODUCTS FROM MICA NO GUARANTEE BACKUP SUPPORT

On Sunday 11th September 2019 I bought a Totai 6 plate self striking gas stove for my wife from Mica Petit. It was the last of its range in the store and I asked for a discount as it was a display unit but was blatantly denied any discount. After installing it later the afternoon I noticed that 2 of the 6 plates the striker was not working. Monday 12th September I phoned the store and was promised a technician from Totai would contact me to arrange the repair. A week later I still had not heard from them and went to the store to enquire the status of the repair and was promised again after giving my details once again to the store manager that Totai would contact me. A few days later I received a call from the store confirming Totai would be in contact but have yet to receive that call from Totai. It is now almost a month after I bought the stove and nobody has been in touch to repair the problems. It is quite clear that TOTAI HAVE NO INTEREST IN AFTER SALE AND GUARANTEE SERVICE and sadly MICA PETIT HAVE NO INTEREST IN FOLLOWING UP WITH TOTAI TO ENSURE THEY SUPPORT THEIR PRODUCT. BOTH HAVE RECEIVED THEIR PAYMENT AND CLEARLY HAVE NO INTENTION OF ASSISTING WHEN THEIR PRODUCTS FAIL. SHAME ON BOTH MICA AND TOTAI AND CLEARLY I HAVE LEARNED MY LESSON NOT TO BUY TOTAI PRODUCTS OR ANY PRODUCT THAT CAN POSSIBLY FAIL FROM A MICA STORE.