Bad service

On the 5th of February 2020 I purchased a Typhoon 100P blow torch from your Mica Kayalami for a job that I had. On completion of the work I did not use the blow torch.

On the 1st of July I needed to use the blow torch. When I inserted the gas container, the gas escaped between the blow torch body and the gas cylinder. I tried again with a 2nd gas cylinder and again it happened. Thinking I was doing something wrong I asked a friend, who has one, to help me. Once again the gas escaped between the blow torch body and the gas cylinder. At this stage we realised that the blow torch is faulty.

I am unable to return to your store as I stay in Birchleigh North, Kempton Park. I tried to exchange it at Mica in Norkem Park but they told me I have to exchange it at the store I bought it as the stores are not linked. My problem is the I do not have transport to return to the store.

I still have the original box, instruction booklet and proof of payment.

I have sent numerous emails to both Mica Kayalami and to Mica Head Office yet I have not heard from them.