PN
Parushin N

1 reviews | Active since Sept 2021

06 Sept 2021, 10:49

9kg Gas Bottle

I went in to Mica bramley , to fill my blue 9kg Cadac gas bottle. After my bottle was filled , it was put on a trolley with 2 other bottles , while been pushed back to the store the trolly fell over on a tar road and resulted in this bottle been dropped and been damaged - now remember this is a filled gas bottle. I addressed this with Greg the manager , he tells me he needs to log a claim with head office and walks away from me , did not ask me to come in and fill out details only after I probe did he say come in with an attitude - he is *********** and rude. I can’t believe the store allowed me to take home a gas bottle they was heavily dropped and damaged - this is a risk to me and my family. I believe the guys name is Gram - well mannered polite gent , he took my details and said he will chat to the owner. I need this bottle replaced as it’s a hazard and I don’t know if it’s safe to be used after taking such a hard knock.

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Replies (1)
Mica Hardware
Mica Hardware's reply07 Sept 2021, 12:29
Official
Good Day

Thank you for taking the time to bring the above to our attention.

We will send the information onto the owner of the store immediately in order for him to address your concerns.

Please be assured that this is not the customer service that Mica strives to achieve.

Kind regards
Mica Support Centre