Waiting since August 2014

I resigned from my employer in August 2014. For various reasons, Mibfa only confirmed receipt of my papers on 04 October 2015.<br> <br> That was exactly 7 months ago 2day. Whenever u call them, u have 2 spend R50 airtime on the line because they keep u waiting 4 more than 15 minutes, only 2 be told in 30 seconds that \they are still processing ur claim. Please call back in 2 weeks."<br> <br> This has become very important now"