WAITING FOREVER

I SUBMITTED ALL MY PAPERS, THEY ARE IN ORDER, SO THERE IS NO EXCUSES FOR THIS. I HAVE BEEN WAITING FOR MORE THAN 6 MONTHS NOW FOR MIBFA TO PAY MY PROVIDENT FUND TO ME. IT IS NOT A VERY BIG AMOUNT, SO I CAN NOT UNDERSTAND WHAT THE HOLD UP IS. I RECEIVED A CALL FROM THEM CONFIRMING MY INFO AND THEY SAID THAT THEY WILL PAY OUT IN A WEEK OR TWO, AND I STILL DID NOT RECEIVE ANYTHING. IF I PHONE, NO ONE ANSWERS, IT KEEPS RINGING AND THERE IS NO RESPONSE FROM THE GIVEN FAX NUMBERS OR WHATSOEVER. VERY BAD SERVICE..DISSAPOINTED