THE WORST KIND OF SERVICE WITH MORE EXCUSES

I APP**** FOR MY PENSION SURPLUS IN 2012.I DID EVERYTHING THAT WAS REQUIRED FROM MIBFA.I CANNOT EVEN COUNT THE AMOUNT OF TIMES I PHONED&.EACH TIME I WAS TOLD TO(PHONE BACK IN 3 WEEKS OR PHONE BACK IN ONE MONTH OR 6 WEEKS.THIS CARRIED ON UNTIL IN THIS YEAR AND I PHONED AGAIN ON THE 5 MAY 2015 AND I WAS TOLD ALL WAS OK WITH MY CLAIM.I AGAIN PHONE IN JULY 2015 AND WAS TOLD THAT THERE WAS A PROBLEM WITH MY ID NUMBER AS IT DID NOT MATCH ON MY BANK MANDATE.I AGAIN BORROWED MONEY AND WENT TO JOBURG AND GOT ALL THE FORMS AGAIN AND DID IT ALL THERE IN MIBFA.I WENT TO THE FNB THERE IN JOBURG AND REDID MY MANDATE AND HANDED MY FORMS IN AT THE MIBFA OFFICE.THEY TOLD ME ALL ALL.I PHONED 2 WEEKS LATER AND WAS TOLD THERE WAS ANOTHER PROBLEM AND THEY WERE GOING TO SEND ME NEW FORMS.A CERTAIN LADY SENT ME NEW FORMS ON THE 12 AUG WHICH I REDID AND SENT BACK BY REGISTERED POST.I THEN PHONE AGAIN ON MON 14 SEPT 2015 AT 07.27 TO INQUIRE AND WAS TOLD MY PAYMENT WAS DUE IN 2 WEEKS.I PHONED IN 0CT 2015 .I PHONED AGAIN 12 NOV 2015 AND WAS TOLD THERE IS A PROBLEM WITH MY CLAIM NO AND THE RECORD MAINTENANCE IS GETTING REPAIRED.THE PHONE IS ALWAYS PUT DOWN ON MY EAR WHEN I ASK FOR A SUPERVISOR