Terrible Service from mifa claims department

I am truly annoyed with this fund. I have lodged a claim. It is impossible to follow up on this claim either via telephone or emails. Numerous emails have been sent to the Claims department without any reply. I logged a query on the website. No body has returned my call. The employee has been waiting for her provident fund since May when she has retired. This is absolute terrible service. The employee has no other means if income and seeing that this was her money, I think the money should be paid out to her.