Terrible horrific service

Metal industries provident fund (MIBFA) received my claim I submitted in June/July 2019 all the documents were sent to them via post net. Susan was and has been the lady dealing with my claim from day 1. This is a death Claim for my deceased father which passed away last year December 2018. In September I was told that we would receive payment the first week in October , that came and went nothing was received. I then phoned in again and they said the file first needs to get sent to the supervisor for banking confirmation to be done (taking into consideration that was also submitted with all the other relevant documentation) I phoned In 2 days later and was told the confirmation was done and it was sent through for final checking and I should phone back the following Wednesday as it will then be sent through to the payments department. The following Wednesday I phoned and they confirmed that the file was sent through to the payments department for payment to be released by the end of October 2019. Yesterday I wasted 3 hours of phoning and trying to get hold of the call centre only to hear at the end of every call of 15 min and 22 sec that their systems are offline. Today the 30th of October 2019 I phoned and spoke to Susan which told me that the payment has been delayed and will be released within this coming Friday and next week Friday. Taking into note that I am almost 6 months pregnant and the deceased is almost gone a year. I have bills to pay and I’m under a lot of stress. This has been going on for too long now

Regards Casey Southwell