Surplus payment

Good Day,<br> <br> I app**** for a surplus payment last year around September and after much back and fourth was told I have a payment due and to please submit all documents required. I did this and sent all documents to them via registered mail. After much back and fourth again I was told that I need to sent my banking details again which I did via registered mail again and was sent a mail to say that all my details have now been loaded and that it has now gone to the accounts department for processing. It is now June 2015 and nothing, I have emailed them over and over and over and all I get is the automated response. I am currently in New Zealand. I transferred the balance of my fund to another provider about three years ago.<br> <br> Regards<br> Carel van Tonder