Surplus pay out Bad Service

Very Very bad service from Mibfa. My husband has the same problems in getting the surplus paid out. He is bed ridden and we had to go back and forth for 9 months now to try and get documents to them, they say all good, then it comes back again. Need this and that. Now finally all docs were handed in by hand and they said the money will be paid. All of a sudden they are now questioning why my husband cannot sign. He is paralyzed !!! His thumbprint is on his ID card and on all the bank documents !!! now they want him to see a doctor on \WHY"he cannot sign..or come to their offices so they can see with their own eyes that he cannot sign..my G..D !!! what a bunch of idiots. Still waiting for their management's feedback on my email."""