STRUGGLE TO SORT OUT PAYMENTS FOR 3 YEARS ALREADY

My son have been struggling since 2013 to receive his surplus and pension fund. The status on his bank account showed inactive due to the fact that he is currently unemployed. The account stated that it is inactiive on that time. I have been to your offices without success. I phoned numerous times without success. Like I said his currently unemployed and this payment would make a huge difference at this stage. If MIBFA does not want to accept this account, they are more than welcome to print us a check or even transfer the funds to me or my husbands bank account. This will be done with my son's consent. I want this to be sorted out AS SOON AS POSSIBLE seeing that we can't seem to sort this out ons our own.