RUDE STAFF Hung up on me when i challenged her!

We have been trying to withdrawn my husbands funds since March. MIBFA request a certified copy of ID to be posted, which i have done 3 times now. Then they scan it.. with a scanner of poor quality. So, then we wait.. only when we follow up do we get told scan is unclear. Reaching frustration (because now our claim is not even yet processed because of this) i ask her what i am supposed to do because THEIR scanner is a bad one.. She tells me she wont help me because I am giving her attitude.. when i try to explain to her the problem i am having and try to ask her what other way i can get this copy to them she talks over me and i say.. excuse me please let me talk you are being very rude... Only to be hung up on! The anger I am experiencing is of troublesome proportions.. i am actually shaking. How dare she? This is OUR money! WHY CANT IT BE GIVEN TO US without all this ridiculousness! This is absolutely disgusting. I intend to test the waters with the likes of Carte Blanche.. I am convince MIBFA stalls these applications on purpose and by the looks of complaints its a big problem. You will hear more from me!