provident payout delay

I made a claim for my provident fund with Mibfa, after becoming unemployed. My claim was made on 20 February 2015. When I contacted Mibfa call center in June, I was told that my claim cannot be processed because there was a digit short on my Tax number. What I don't understand is the teller who assisted me made the error by not confirming that information is compliant before submitting claim. Neither did anyone contact me previous to my call in June to rectify issue, which means if I did not place a call then issue would not be resolved. I phoned again in July to find out the status of my claim, I was then told I will have to wait another 4 months because of the issue with my tax number. I am having great difficulty finding a job and am currently still unemployed. I need my claim to be processed because I am a home owner and have 3 kids. This is my money that I have contributed to the fund that is now being delayed and has a direct impact on my debt accumulating to epic proportions.