Provident fund claim

My husband app**** for his funds its been 3 months now, they asked for a letter to confirm tht his the owner of his bank account, we went to the bank and we emailed him, two weeks later we call he says it was not verified he needs again the confirmation, we went again to the bank even asked the bank manager to talk to him, and he keep saying the system is not showing his name The consultant keeps giving stories. He even went on to say he should open a new bank account..My husband has not been working since last year,How does he open a new account when his not working. We are going into lockdown now and we don't even have anything to eat with the kids, no rent money, nothing for the house whilst theyr holding our money. We ask for the supervisor and he says they are all not around. Such a terrible service