POOR SERVICE DELIVERY

DURING JANUARY 2015, MY FAMILY LODGED A DEATH CLAIM WITH MIBFA. ON 21 APRIL 2015 WE WERE ADVISED THAT THE CLAIM WAS PROCESSED FOR PAYMENT BUT THAT THEY WERE UNABLE TO ESTIMATE THE TIME IT WOULD TAKE FOR PAYMENT TO BE EFFECTED. TODAY, BEING A MONTH AFTER THE CLAIM WAS FORWARDED FOR PAYMENT, I CALLED MIBFA TO ENQUIRE ON THE STATUS OF THE PAYMENT AND WAS ADVISED THAT IT WAS STILL IN QUEUE. WHAT IRKS ME IS THAT THEY WILL NOT ADVISE ON WHEN EXACTLY PAYMENT WILL BE EFFECTED AND I FEEL IT IS RIDICULOUS TO HAVE TO WAIT OVER A MONTH TO RECEIVE PAYMENT. TO MAKE MATTERS WORST IS THAT WE HAVE TO BE THE ONE'S DOING THE FOLLOWING UP WITH THEM. I UNDERSTAND THAT POSTAL CORRESPONDENCE IS FUTILE BUT AT LEAST THEY COULD SEND STATUS UPDATES VIA SMS.