Poor Poor Service

During October 2014 we handed in claims for the MIBFA provident fund. They informed us of the documents needed and at the end of October 2014 all documents was handed in at their Witbank branch.<br> Every time we did enquiry there is some kind of story. <br> It's almost a year and we still haven't received any feedback from them.<br> This is bad service, I paid my contribution towards this fund so why is it so difficult for them to assist regarding this matter.