Please deal with this Samantha woman

Hi.my name is jutty phuti mabokano.my email address is ***act details ***.My husband passed away last year in August and we were married in community of property he was working at wesbiko aluminium company so i was supposed to get funds for his service so i filled all d docs required submitted to mibfa industries where I was dealing wit a lady called Samantha shes rude and unprofessional. She told me i should go back to school I'm a child which I ddnt understand how did dat had anything to do wit d whole situation when I was inquiring how far is d whole process.we hav 2kids n even thou m working at d same company my husband was working which I work certain shift because when my husband was hospitalized I was also home nursing my broken leg dats y I can't do hard labour cz m not fully recovered.its hard to provide fr d kids bcz Samantha just cnt do her job properly I dnt know y she had to giv me all d attitude.