Pension claim

Good Day,

I have handed all my documents in for my pension fund at The Metal Industries in July 2018. I have been phoning once a week, and in September they in formed me my claim has been stopped because they try to phone me and could not get hold of me, which is a lie, no one phoned me,I specifically told them they can get hold of me in the mornings between 7:00 and 9:00. They said that they re-opened the claim in September, since then I have been phoning twice a week and been holding on the line for up to 20 min as soon as thy here its me on the line, they cut the call or inform me to phone back next week. Wednesday the 31st October it was the first time I got hold of a consultant that was polite and willing to help me. He informed me they where still awaiting for my claim to be re-opened, and he said I must phone back on Friday the 2nd November. I called back and the same story again, They told me to call back next week again. I have asked them who can I escalate this to, or can I go and see a supervisor or manager, they told me there is nobody and that I can only talk to them.

I need help urgently please, as there is no help from the call center at Metal industries at all. This is been going on for 4 months with numerous phone calls.

Thank you,

Corneluis Johannes Botha ********** ID ********** 019081