Pathetic service

Good day

I have submitted my documents for surplus funds in the first week of March 2018 at the offices in Cape Town. I then received an SMS on 03 April 2018 advising that the application was received for assessment however up to this day, 05 July 2018 I have not received any further communication from Mibfa.

I then called them today and was told with much attitude that my application was received but not yet processed. I then called a second time, hoping to speak to someone with a better attitude and more helpful but to my dismay this agent's attitude was even worse than the first one. I was told that I was supposed to follow up monthly and that they were in a backlog and to call back in 2 to 3 weeks. I was so angry and didn't even take a reference number.

My question is why does it take 4 months to process an application? Where is the customer service and telephone etiquette? How long do I still have to wait for my funds? This service is pathetic!

Disappointed customer