No service delivery and utterly disgusting manners

Hi I have been waiting on my provident fund now for six weeks and it hasn't been paid out yet but everyone else that was dismissed along with me already received their money so I decide to give the call-centre a ring and then I was told that they have a problem with scanning the bar-code of my I.D or something like that and I must send them another copy. I'm so upset because I have no money I'm broke I'm anxiously waiting and depending on this money and here I am told that I'm going to have to wait an additional 4 months and if I didn't phone I would have never known that they need another copy of my I.D because I was not even notified. Then I sent them the copy and phoned the cape town branch directly to hear why I was not notified and to ask how long I'm going to have to wait and this woman who answer asked me if i was given a FAX number and if I sent the new copy I then told her Yes then she asked me now why am I phoning them but she was very rude and then made as if she can't hear me saying hello but only once and then put the phone down in my ear. I can't wait another 4 months I need my money after all it is my money that I worked my ass off for, so what's the hold up.