No Service and bad attitude

We submit our claim in the first week of February 2015, where we got told it take 4-6 weeks after phoning again after the 4-6 weeks passed we got told they still busy i must phone back after 2 weeks this same story carried on for months then when i phoned again they told me that the documents went to SARS to deducted there money where after we will receive payment another month passed still nothing it is 8 months now and still nothing. When i phoned again i got told the documents where never send to SARS and they cant see the status of the claim and that i must phone after 2 weeks. when i phoned this morning i got told that Maria at the Johannesburg branch is working with the claim and that i can phone her after they gave me the JHB telephone number i phone the switchboard lady was giving me attitude and refused to put me through to Maria and put me through to call center. after 20 times attempting to speak to the so called Maria i the only got through to the call center again then got told i need to speak to Maria and then get cut off every time and to date still no help and it is going for 8 Months.