No politeness

To Whom it May Concern:<br> <br> My mum just called your call center just now, 09/06/2015 @ 09:09 regarding information on a pension surplus claim that was submitted.<br> <br> The lady that she spoke to was very rude. If you cannot employ people that is willing to help and be of assistant please do not employ them. <br> <br> When she asked her for her name she slammed the phone down in her ear. She was still speaking.<br> <br> Every time she asked a question she sighed and sounded exhausted.<br> <br> She was told previously that this claim would take 3 months from February to be paid. It is now June.<br> <br> It's mission to call your unfriendly call center to get feedback.<br> <br> If this continue she will get in contact with Ombudsman to help her get feedback.