NO PAYMENT OR EXPLANATION FROM MIBFA

my child has been getting payment from MIBFA for a year after the death of his father. last years in September, payment stopped without being told why. i called to find out and was told that i need to renew every year which no one had told me about. i then received the renewal forms & submited the documents plus supporting documents in October 2018. i called to follow up if all was in order and was then told that the documents where sent to finance for payments. around Nov i called back to find out if all is in order and was assured that all is in order, i just need to wait for payment around the 18th december. no payment was received in december. then i called first week of Jan and was told that the payment wasnt made because the payment office closed in december but will get payment now in Jan. still no payment to date & today 29/01 i called and the lady from the call centre said i must call back in friday as she sent the query to her supervisor which she couldnt give me the name. no one is able to explain to me as to whats happening instead im using my airtime to keep calling without getting a clear explanation

My Child pension number is *** (Oratile) My name is Portia ( ********** 828)

Can someone please assist with this query