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They are not professional, they are not doing their job, they sit with our claims and not process them and when you call for a follow up they tell you that you can get your money in 6 months or 12 months it doesn't matter to them all you need to do is wait. Exactly what is the turnaround time here or the word turnaround time does not exist in their company . There is no consistency in that company one comes up with her own policy whenever it suits them because one said that while the other is saying this. Do they even take a new beneficiary because anything can happen to the Claimant in those 12 months of their laziness.