no assistance

Ever since Tuesday the 8th Jan everyday up until Friday 12th Jan I have sent the documents my mother has been struggling to get feedback since 2016 she first app**** at the Cape Town and had to submit her documents twice, after that I offered to scan and send everything via email straight to JHB thinking it would be a help as she does not have access to email or fax so I as her daughter have to assist by sending these documents on her behalf I also send the documents earlier in 2017 my mother was never told that her id must be certified and signed according to the agent it was said that all the documents were received and my mother should just wait on a call, my mother has been going into the Cape Town every month and no proper feedback was given, my mother has been calling for the past few months and they said they needed a signed and certified copy of her id which I emailed once again along with everything else then my mother calls back to find out if the id was received and then they tell her that my dad’s id must be sent and signed instead of giving all the information at once they keep waiting for my mother to call back. My mother was told by Friday 12th 2018 she must call back and that her documents would be updated on the system, when she does call agents are telling her they can’t see the documents after myself as the daughter sent it 4 days in a row and prior to that since 2016 emails were sent by me, all of the documents have been submitted, death cert. marriage cert. proof of emp. proof of address moms id certified and signed four times dads id certified. banking details letter of authority

********** 114088-deceased. i have been sending emails since 2016 and my mother has been querying about this for almost two years