negligence

Hello, I app**** for my provident<br> fund back in april we're in november<br> now about two weeks ago I called<br> mibfa regarding my provident fund<br> to find out why its taking so long for<br> them to pay my money out. They<br> informed me that the bar code on the<br> copy of my ID is too dark but the<br> lady who took my forms the day I<br> submitted my forms said that<br> everything is above board. All of a<br> sudden thers a problem but nobody<br> informed me thers a problem. The<br> way it looks to me is that they just<br> throw it aside instead of letting me<br> know thers a problem. I'm very<br> unhappy about all this I'm not<br> working at the moment I'm<br> depending on that money. Up your<br> services please yoh. Your services<br> sucks!!!<br>