MIFBA | Donald | Great service.

I have been hired by another company which is not in the Metal Industries any more and I sent in my documentation for a claim on the 06/03/2015. The documentation was only captured on the 19/03/2015. As I understand they have a huge backlog with claims. <br> <br> I have called on three previous occasions and each time I was told by a snotty person that it would take 4 to 6 months to get my payment. Each call I have made I was treated horribly and I had the mind set of driving all the way to the Johannesburg branch and do the old scream and shout. Each of these people treated me like a pile of ******* mean while I am a paying customer. <br> <br> Luckily for me as I called yesterday after waiting from 10:37 to 11:18 (41mins) I then got put through to Donald. I was given excellent service and he treated me like a customer for once. He helped me within 7 minutes and pointed out a small issue with my ID scan and that is why my document has not been updated.<br> <br> I thank Donald for his excellent work service and I wish that there were more like you, maybe then you would not have a backlog issue as the rest seem to just paper push into file 13. Donald suggests my claim will be done maybe end of May/June.